Questions about a payment, your credits or your account? Email us and we'll sort it out.
Support email
support@ieltswrites.comPlease write from your login email and, for payment issues, include your receipt (or the date and amount of the charge).
Payment problems
- I paid but my credits haven't arrived
- Credits are usually added within seconds. Refresh your account page; if they're still missing after 10 minutes, email us with your receipt and we'll add them.
- I was charged twice
- Email us with both receipts and we'll refund the duplicate charge in full.
- AI scoring failed
- The credit is returned to your balance automatically. You don't need to contact us.
Refund policy
- Within 3 days of purchase, you can get a full refund for a credit package as long as its credits haven't been used.
- Credits already used for scoring aren't refundable. Free sign-up credits can't be refunded or exchanged for cash.
- A failed AI scoring never costs a credit; it's returned automatically.
- To request a refund, email us from your login email. Refunds go back to your original payment method and usually appear within 5–10 business days, depending on your bank.
- Please contact us before opening a dispute with your bank. We can usually fix things faster.